FAQ (Frequently Asked Questions)
FAQ - Frequently Asked Questions
PureGliss offers an innovative range of skincare tools, including products such as the GlissFroid and the Silicone Face Roller. These tools are designed to enhance your beauty routine by providing cooling effects and helping to reduce puffiness and dark circles.
How to use PureGliss skin care tools?
For best results, it is recommended to use our tools on clean skin. Apply a serum or moisturizer before using the GlissFroid or Silicone Facial Roller. Use gentle, circular motions to stimulate blood circulation and maximize benefits.
What are the benefits of PureGliss products?
PureGliss products are designed to provide cooling effects and improve the appearance of the skin. They help reduce puffiness, dark circles and refine pores, contributing to a radiant and revitalized complexion without the use of chemicals.
How do I return a product?
To return a product, please contact us at puregliss.contact@gmail.com within 14 days of receiving your order. Products must be in their original condition and unused. Return shipping costs are the responsibility of the customer, except in the case of a defective product.
What are the delivery times for orders?
Orders are generally prepared and shipped within 1 to 2 business days after payment confirmation. Delivery times are 6 to 10 business days for mainland France and the European Union.
Do you offer a satisfaction guarantee?
We are committed to providing high quality products. If you receive a defective or incorrect product, please contact us within 48 hours of receipt to arrange an exchange or refund.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can track the progress of your package on the selected carrier's website.
What payment methods do you accept?
We accept multiple payment methods including credit cards, PayPal and other secure online payment options. Specific details will be displayed during the checkout process.
How can I contact customer service?
For any questions or concerns, you can contact us by email at puregliss.contact@gmail.com. We will endeavor to respond to your request as soon as possible.